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FAQ
At Janska, we’re committed to doing our best to make your lives better. These are some answers to commonly asked questions about our garments. And if you don’t find an answer you’re looking for, contact us online or call us toll-free at 1-866-4-JANSKA (1-866-452-6752).
Can I wash these garments in my washing machine?
All of our garments are as easy to care for as they are to put on! And you’ll be glad to know that they’ll stay looking great, wash after wash for many years!
- • Polar Fleece, Reversible Fleece and Colorado Collections are machine washable in cold water, tumble dry low.
- • Faux Fur Collection will need to be machine washed in cold water on gentle cycle. Do not bleach. Dry flat or tumble dry low. Do not iron.
- • All Weather Wear collection is mostly machine washable in cold water, tumble dry low, with the exception of the New Yorker Coats and Manhattan Jackets in which you will want to hand wash in cold water and line dry. The All Weather Wear Collection is treated with a durable water repellent (DWR). DWR is found in sporting apparel stores and most laundry isles in grocery stores, also available through many online retailers and comes in forms of spray-on or wash-in . After every 2-3 washes of your AWW garment, we suggest that you retreat your garment with DWR.
What is your return policy?
**Clearance priced garments purchased during our online Flash Sale are final sale and cannot be returned or exchanged.**
Garments purchased at full price may be returned or exchanged.If you are not absolutely delighted with your purchase, we make it easy to return or exchange it.
We accept unworn and unwashed merchandise with receipt and original tags attached within 45 days of purchase. The Return Label and Form are included with your original order.
Exchanges: We will make every effort to accommodate an exchange request, based on product availability. Please use the Return Label and Return Form included in your original order as instructed below. Janska will cover the shipping charges both ways for exchanges.
Returns: To expedite your return, please securely affix the Janska Return Label on the outside of your package, include the completed Return Form in the box and drop at any FedEx location. We will deduct a return postage fee of $7.95 when our Return Label is used. For three or more items, we will deduct a return postage fee of $12.95. You have the option of using your own return label.
If you live outside the contiguous 48 states, have an APO/FPO address or prefer to pay return shipping, please send the package here:
- Janska
- 2255 Reliable Circle
- Colorado Springs, CO 80906
- Attn.: RETURNS DEPT.
Damaged or defective items:If your merchandise was damaged in transit, save the original packaging and contact our Customer Service before returning at 866.452.6752.
International returns are subject to applicable duty and tax charges in accordance with the law.
Gift Returns
We also guarantee 100% satisfaction in gift items, including Easy Returns within the Continental United States. Please call our toll free line for assistance.
866-452-6752 or 719-634-2618 9AM-5PM Mountain Time, Monday-Friday
How will I receive credit for a return?
If you paid by credit card, we will refund your credit card for the full amount you paid for the garment (excluding shipping). If you paid by cash or check, we will issue a check to you by mail.
Where are the clothes made?
You’ll be happy to know that our entire garment line is designed and manufactured here in the USA. Our All-Weather Wear collection is made entirely here, with USA-milled Water repellent fabric. Our Polar Fleece and Faux-Fur Collections are manufactured in the United States with imported fabric.
What are the care instructions for Polar fleece?
Wash warm, tumble low, no bleach, no fabric softener.
What other items will you add to your line?
Although we are working on several new designs to make your life easier, we would love to hear what you would like to see offered. Please email us at [email protected]
Is it safe to purchase over the web?
Yes! This is a secure website. That means that your credit card information is protected. To know whether you are on a secure site, look for the
s, following http during the buying process (https).
