• • Polar Fleece, Reversible Fleece and Colorado Collections are machine washable in cold water, tumble dry low.
• • Faux Fur Collection will need to be machine washed in cold water on gentle cycle. Do not bleach. Dry flat or tumble dry low. Do not iron.
• • All Weather Wear collection is mostly machine washable in cold water, tumble dry low, with the exception of the New Yorker Coats and Manhattan Jackets in which you will want to hand wash in cold water and line dry.
The All Weather Wear Collection is treated with a durable water repellent (DWR). DWR is found in sporting apparel stores and most laundry isles in grocery stores, also available through many online retailers and comes in forms of spray-on or wash-in . After every 2-3 washes of your AWW garment, we suggest that you retreat your garment with DWR.

If you're order contains a clearance item, during our sale running 2/28/18-3/4/18, then that item is final sale. We cannot accept exchanges or returns on these items.

If you are not absolutely delighted with your purchase, we make it easy to return or exchange it.

We accept unworn and unwashed merchandise with receipt and original tags attached within 45 days of purchase. The Return Label and Form are included with your original order.

Exchanges: We will make every effort to accommodate an exchange request, based on product availability.   Please use the Return Label and Return Form included in your original order as instructed below.  Janska will cover the shipping charges both ways for exchanges.

Returns:    To expedite your return, please securely affix the Janska Return Label on the outside of your package, include the completed Return Form in the box and drop at any FedEx location. We will deduct a return postage fee of $7.95 when our Return Label is used. For three or more items, we will deduct a return postage fee of $12.95.  You have the option of using your own return label.

If you live outside the contiguous 48 states, have an APO/FPO address or prefer to pay return shipping, please send the package here:

• Janska
• 2255 Reliable Circle
• Colorado Springs, CO 80906
• Attn.: RETURNS DEPT.
•  

Damaged or defective items:If your merchandise was damaged in transit, save the original packaging and contact our Customer Service before returning at 866.452.6752.

International returns are subject to applicable duty and tax charges in accordance with the law.

Gift Returns

We also guarantee 100% satisfaction in gift items, including Easy Returns within the Continental United States. Please call our toll free line for assistance.

866-452-6752 or 719-634-2618     9AM-5PM Mountain Time, Monday-Friday